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Owned and operated by Vital Forge Home, our team is ready to answer your questions about infrared saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
Handling time is 1 to 3 business days, with transit taking approximately 5 to 8 business days after that. Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI).
How can I track my order?
Once your order ships, you will receive a confirmation email with a tracking number. You can use that number to follow your package from our warehouse to your door.
What is your return policy?
We offer 30-Day Returns on eligible items. For full details on the return process and any conditions, please refer to our Return Policy page linked in the footer.
Can I exchange an item for a different model?
If you would like to swap your infrared sauna, massage chair, or other wellness product for a different model, please contact us within the return window. We will walk you through the exchange process step by step.
How do I choose between an infrared sauna and a cold plunge?
Infrared saunas use gentle heat to support relaxation and recovery, while cold plunges use cool temperatures for an invigorating contrast experience. Many of our customers incorporate both into their home wellness routine for variety.
Do your red light therapy panels require professional installation?
Our red light therapy panels are designed for straightforward setup by the customer at home. Each unit includes mounting hardware and a detailed guide so you can get started on your own schedule.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our support team replies to every inquiry within one business day so you are never left waiting.
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Premium Wellness Products
Every infrared sauna, cold plunge, and massage chair is selected for quality materials and refined design.
30-Day Returns
Shop with confidence knowing eligible products can be returned within 30 days per our Return Policy.
